Shipping policy

Last updated: 21 November 2025

This policy explains how we deliver orders placed on oberonlab.ch. For each order, the version in force at the time of your Order Confirmation applies. If this policy and the Terms of Service (GTC) conflict, the Order Confirmation then the Terms of Service (GTC) prevail.

1) Where we deliver

  • Switzerland & Liechtenstein (CH/LI): standard service.
  • EU/EEA: by prior arrangement only. Terms (Incoterms®, duties/taxes) are stated in the Order Confirmation.
  • Other destinations: on request.

2) What “Standard Delivery” includes (CH/LI)

  • Delivery to curbside / first accessible threshold at the delivery address during business hours.
  • No in-home movement, stairs, un-crating, un-palleting, installation, filling, or commissioning.

Additional Services (chargeable; subject to availability): in-home placement, multi-person stair carries, cranes/external lifts, difficult access handling, waiting time, redelivery, storage, protective floor coverings, and installation/commissioning.

3) Prices & when delivery is free (CH/LI)

  • Orders of CHF 100 or more and up to 30 kg: Free Planzer Paket delivery to curb/threshold (Standard Delivery).

  • Orders of CHF 100 or more and over 30 kg: Free Planzer Cargo palletised delivery to curb/threshold (Standard Delivery). Planzer will contact you to arrange a delivery window. In-home placement, setup or installation are Additional Services quoted in advance.

  • Orders under CHF 100: Flat domestic shipping rate shown at checkout.

Definitions

  • Curb/threshold: driver delivers to the first dry, accessible point at ground level (e.g., building entrance/garage). Carry-in, stairs, lifts, or room-of-choice are not included unless booked as Additional Services.

Additional Services & Non-Standard Access

  • Additional Services (on request): carry-in/room-of-choice, upstairs delivery, packaging removal, basic placement, or installation. Quoted and billed separately.

  • Non-Standard Access: narrow doors, steep/long paths, no lift for heavy items, restricted access times, or special equipment (e.g., second driver, stair climber). Any extra charges are quoted and billed separately before delivery.

Scheduling & delivery attempts

  • For palletised deliveries, Planzer will propose a delivery window. If an agreed slot is missed or access is not as described, re-delivery or waiting-time fees may apply at carrier rates.

4) Access & site readiness (your duties)

Tell us about access constraints before we schedule delivery (e.g., narrow doors/stairs, no lift, pedestrian zones, long carries, permits/time windows). We may request measurements/photos or a site check.

If access is Non-Standard, we may (i) deliver to the nearest accessible point, or (ii) quote Additional Services. Failed delivery, redelivery, waiting time and storage are chargeable.

5) Delivery dates, force majeure

Delivery windows are indicative unless we confirm a fixed date in writing. We may make partial deliveries. Events beyond our reasonable control (e.g., severe weather, strikes, authority orders, carrier disruptions, road closures, building restrictions) may shift dates without liability; undelivered items will be rescheduled or refunded.

6) Risk transfer & inspection on delivery

Risk passes at delivery to the agreed place (or the nearest accessible point if Non-Standard Access applies).
On receipt, check the shipment. For visible transport damage: note “accepted with reservation” on the carrier document, obtain the driver’s countersignature, keep the packaging, and notify us without undue delay (recommended immediately; latest within 5 days) so we can support a carrier claim.

7) EU/EEA deliveries (by arrangement)

Unless stated otherwise, EU/EEA deliveries are made DAP (Delivered At Place): you are the importer of record and are responsible for local VAT/duties and any customs clearance. Palleting/crating for international freight is included in the shipping charge; in-home movement/installation are Additional Services. Our logistics partner will contact you to schedule.

8) Assembly & installation

Some products ship with minor assembly required. Follow the included instructions. Mains-voltage electrical work must be performed by qualified personnel. Installation/commissioning services can be quoted on request.

9) What you’ll see at checkout/quote

Shipping charges (and any quoted Additional Services) are shown at checkout or on your written quote/Order Confirmation—no hidden fees. For EU/EEA, local taxes/duties are excluded and payable to customs/carrier.

10) Questions or changes

Need to adjust a delivery, request Additional Services, or discuss access? Email support@oberonlab.com with your order number and delivery address.